- It is the receiver’s responsibility to examine the goods including glassware and accessories, at the time of delivery. If any deficiency and/or breakages are found, customers are advised to reject the goods at that time and contact our customer service department immediately. Otherwise, no exchange or cancellation of orders would be accepted.
- Glassware or accessories shall not be refunded or returned after the receiver has acknowledged receipt of the goods.
- Refund or exchange guarantee will only be applicable on wine, champagne or spirits less than 10 years old.
- Refund or exchange is only accepted when the goods in original packing is returned with the valid original receipt.
- If you’re entitled for a refund, it will be issued in a form of a cheque within 4 weeks.
- Shop credit will be provided to buy alternative goods if the goods to be exchanged is out of stock.
- In the event that you would like to claim a refund or return, please call our customer service hotline 6687 8767 or email to tony@wvinery.com within 3 days from the date of delivery.
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor (under 18) in the course of business.根據香港法律,不得在業務過程中,向未成年人(18歲以下人士)售賣或供應令人醺醉的酒類。